"7 months delay for gallbladder operation"

About: Dorking Hospital Outpatients Department East Surrey Hospital / General surgery

(as a relative),

My father was told 7 months ago, that he had a gallbladder polyp, and it was of the largest size that was considered safe, and it needed to come out ASAP.

Since then, nothing, despite him trying to chase up an appointment, trying to phone people who seem to know nothing about his case, repeatedly. We feel he has just been left.

It has caused him immense stress, as it has us. He has had his life on hold waiting to hear.

I feel that this is appalling, to put it politely.

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Response from Ellie Kinch, Service Manager, Surgery, Surrey and Sussex Healthcare NHS Trust

Dear twinkletoes,

I am very sorry to hear of your fathers experience.

If you or he could contact me at eleanor.kinch@sash.nhs.uk I will investigate fully and attempt to assit you in gaining some information about his proceedure.

Kind Regards

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Response from Dorking Healthcare Ltd

Thank you for your feedback regarding the referral your father had regarding his Gallbladder Operation, we are very sorry that your father has had this experience. We work very hard to minimise the time between stages of treatment and we do not know of any patients who have had to wait anything like this length of time. We aim to be highly organised and address any issues specific to each individual patient.

DHC would like the opportunity to investigate this thoroughly to understand what has happened. Please could you or your father contact Sue Cottingham, Operations Manager on 01306 735460 or write to DHC, Off St Pauls Road West, Horsham Road, Dorking, Surrey. RH4 2AA in order to resolve the situation.

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