"I am disgusted"

I booked an appointment for the pain management service at this hospital.

A week ago I received a letter informing me that my appointment had been cancelled and a new appointment was given to me.

This appointment was very inconvenient for me so as you would I called to rearrange it.

I called last Thursday after I finished work but there was no one on the phones, so I left a message.

I received no notification that my message had been delivered, so yesterday (Wednesday) I called back.

I lovely person on the switch board told me that if I leave a message someone would call me tomorrow, so of course I explained my disgust with this service and left my number and lunch hours with them which they gave to who ever was on the phones this morning.

I still haven't received a phone call.

this is not professional and I am disgusted with the quality of care I have received.