"Phantom appointment"

We had a cardiac appointment last year on a Friday pm and arrived to a deserted Withington Suite, no patients and no staff. After shouting for assistance, around 10 minutes later, 4 staff appeared with mugs and one of these informed us that the appointment had been cancelled as they were too busy. Allegedly, they could not reach us on any contact number although I had tried to ring them several times beforehand only to find the voicemail was full - beware it still is!

Wasted trip of around 40 miles and two hours of time with my autistic son. No accountability, no care, just excuses for very poor service.