"poor communication from clinician"

About: St Mary's Hospital (London)

I attended this hospital at the Winston Churchill wing on 4th May 2016 at 15.45 for the results of a biopsy.

I was greeted by a surly clinician who appeared to be mumbling about my results.

They then told me what they normally offer in the way of treatment and kept pushing for me to have a hysterectomy.

When I told them that I did not want surgery and explained the reasons why, they were totally dismissive and said then you will die.

What an appalling way for a clinician to behave, they were literally giving me no alternative, but to have this procedure or face the consequences.

They then explained an MRI and CT scan would first be given. Their manner was absolutely shocking.

I thought clinicians were suppose to listen and advise not just push their views without listening to what the patient thinks.

More patients have to complain about this total lack of empathy.

I made my views know to the clinician and said I did not want to see them again.

Their reply "fine"

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your experience in the Winston Churchill wing at St Mary’s Hospital.

Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf.

We would like to encourage you to contact PALS team on either 020 3313 0088 or email pals@imperial.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful