"Excellent nursing staff"

About: Heartlands Hospital

Thank you to the nursing staff of the MAU on ward 20, who treated my mother with care and compassion even though she kept saying that she didn't want to be there. The nurses and care assistants were friendly, cheery and professional at all times.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

Thank you so much for your kind comments about the treatment and care provided to your mother during her recent attendance at AMU at Heartlands Hospital.

I will ensure that your lovely feedback is forwarded to G Allen-Mills, Ward Manager for Ward 20, J Jackson Matron for Acute Medicine and Dr C Hulley, Clinical Director for Acute Medicine who will be so pleased to read your comments and ensure it is communicated to all of the team who work very hard to provide and promote a positive patient experience in often difficult circumstances and pressures.

May I extend my best wishes to your Mother for her continued recovery.

Kind regards

Marie Helebert

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