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Terrible communication

Story from nhs.uk

"Terrible communication"

About: Nuffield Health, Brentwood Hospital

After a ct confirmed I needed a serious operation on my ear otherwise I would lose my hearing, which is a very big deal to me as I am only 24, I was told I would receive a letter confirming my operation date.

Over half a year later I still hasn't received a letter so I called them to be told neither the surgeon nor their receptionist were currently available, so if I had not rung i would have been completely forgotten about which is extremely upsetting when your hearing is on the line.

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Responses

Response from Nuffield Health, Brentwood Hospital 7 years ago
Nuffield Health, Brentwood Hospital

Submitted on 16/05/2016 at 14:24
Published on nhs.uk on 17/05/2016 at 02:30

Dear Patient,

Thank you for your comments.

I am sorry to hear that your experience with Nuffield Health Brentwood Hospital did not meet your expectations. Our aim is always to provide the best possible service and would appreciate the opportunity to discuss your concerns with you so that they can be fully investigated.

Please feel free to contact the hospital on 01277 695 695 and ask to speak with our Sales and Services Manager (Anthony Lee) who will be happy to assist you further.

With regards,

Ben

Nuffield Health consumer care

On behalf of the Senior Management Team Nuffield Health Brentwood Hospital

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