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Flow test

Story from nhs.uk

"Flow test"

About: Royal Lancaster Infirmary

My Flow Test was set up for Jan 11th 2016.

I have no idea what the outcome was, neither has my GP.

I phoned today, 3rd May 2016 with an amazingly casual about what happens next, 'we have a long waiting list' ....pretty self apparent I would say.

As part of a series of tests starting last Oct., one of which left me with a urinary tract infection which was dealt with casually and, as it turned out, incompetently, this latest development is the last straw.

'Close to useless' is my assessment.

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Responses

Response from Royal Lancaster Infirmary 7 years ago
Royal Lancaster Infirmary

Submitted on 03/05/2016 at 17:27
Published on nhs.uk on 04/05/2016 at 02:30

We are sorry that your experience wasn't up to the high standard that we all expect. We would like to talk to you directly so we can understand what happened and see if there is anything we can learn to prevent it from happening again. We'd be grateful if you could please contact our Patient Relations team on 01539 716621 so we can look into this further. Thanks again.

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