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Emergency Issue

Story from nhs.uk

"Emergency Issue"

About: Blackpool Victoria Hospital

My daughter arrived at a&e at 7pm, the ambulance, triage, assessment and observation unit staff were all fantastic. Courteous, informative and professional. Too often this hospital gets bad reports, not enough credit is given. Without this care and treatment, it could have been a different outcome for us - and for that that, thanks BVH!!!

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 7 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 11/05/2016 at 16:10
Published on Care Opinion at 16:58

picture of Eleanor Walsh

Thank you for taking the time to tell us about your recent positive experience here at Blackpool Victoria Hospital.

I am very pleased that you found our staff to be courteous, informative and professional.

I will share your experience with the teams involved in your care and treatment

We have a Patient story programme which allows patients to relay their experiences directly to the trust by video or audio recording. If you would like to participate in this please contact Eleanor.walsh@bfwhospitals.nhs.uk

I hope that your daughter’s recovery continues and I would like to thank you once again for taking the time to share your experience.

Andrew

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