"staff lack of understanding on communication,..."

About: Queen's Hospital (Romford)

i do not give a good review after how my daughter was treated over the phone, to the fact i listened myself and was discussed h how a nurse in charge responded, try to re-book test which in the end, they said they give to administration to re-book and as to why my daughter needed to council, told we may wait a little longer,i understood,... but just received a letter stating my daughter failed to turn up for her test? when we rang and was told it be re-booked? now she been taken off the waiting list, so queens hospital i do not rate for the compassion, understanding of a patient , well in this case

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Response from Queen's Hospital

Thank you for taking the time to comment regarding your daughters experience.

It seems that we did not meet the standard of service you expected and your daughter may have been adversely affected.

I would encourage your daughter to contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can and will try to resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk

Yours sincerely

Kathryn Halford

Chief Nurse

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