"More understanding needed"

I arrived at Sandyford for my first appointment and was directed to the wrong department, where there was no receptionist. So by the time I managed to get into my appointment there was only 20 minutes of the time slot left. It was a misunderstanding, I'm not necessarily angry about that part.

When I went into my appointment I was asked what brought me there. I've been (not) dealing with my problems for ten years now so I gave an overview. I was then told I was skirting around the issue. So I went over it again. I was told the same again, that I was skirting around the issue.

Realise when someone is uncomfortable. Put them at ease. Give them prompts. And if you don't think there's enough time left in the appointment to do it justice, have a brief chat about what to expect from the service and rebook the next available appointment. This might be your day job but it's not mine. I don't know how you expect this appointment to play out.

It's taken me ten years to be able to tell anyone about what happened to me and this was the first time I'd talked about it in that level of detail outside of my own personal relationships.

I left the appointment crying and feeling judged. I waited since October for this appointment. I don't want to come back