"Impossible to get through...."

About: St Mary's Hospital (London)

I have tried and tried to get through to this department regarding my pending appointment and I am shocked with the lack of any response whatsoever. The number continually rings out and there is no way else to get through apart from persistently trying to ring. There is no queuing system or method to leave an answer machine message. Disgraceful service.

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Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is extremely concerned about your comments you have posted on NHS Choices.

We would like to apologise for your experience contacting the Antenatal service at St Mary's hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the senior service managers and would like the opportunity to discuss your concerns further.

We would encourage you to contact PALS on 0203 312 7777 or email pals@imperial.nhs.uk

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