"My son was admitted for a knee ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

My son was admitted for a knee operation and the care was excellent. The consultant was extremely good at making sure my son was fully aware of what the operation entailed and the staff and care on ward 4 was friendly and thorough. All appointments have been on time and I have been very impressed with the way we have been treated by both staff in the fracture clinic and the consultant.

What could be improved

The carparking brings the stress levels up. Not knowing leicester and the hospital carpark being full I was very stuck! It meant I had to send my son in for his appointment on his own which horrible.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. Thank you Communications Team Leicester’s Hospitals

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