"A patient for 20 years!!!"

the whole system needs improving in a&e. I'll be honest. I hate going to this department. The medical staff are lovely. A couple of the admin staff need to go on a course!

I hate the waiting. I went today and waited another4 hrs. I walked in at 5pm and a woman was taking up alot of the waiting area with 4 very loud children. I asked 1 of the admin staff to say something to her but they refused. They're not allowed! So this woman gets away with it! No. I thought. I told her to control her annoying children. That this a waiting room. People aren't well and that they shouldn't be running around when some patients have bad eyesight! Pc gone mad!

Also. Too much queueing.

1.

You queue to get your notes. (If you're an outpatient). If you're a new patient they have to create notes for you. This holds other people up!

2.

You queue to see a triage nurse to tell them your symptoms.

3.

You queue to see a nurse that gives you an eye test.

4.

You queue to see another nurse that dilates your eyes.

5.

Then. And only then you get to see a dr!! To lessen the waiting times, can't we just see one nurse that can test your eyes and dilate you after as well? Something has to be done to improve the system. I, quite frankly hate going to moorfields a&e. I also have arthritis and always leave this place in pain, due to sitting for so long!!