"We live in Staffordshire and my ..."

What I liked

We live in Staffordshire and my husband had to have a liver resection and removal of adrenal gland on 1.2.10. When we arrived although I had booked in to stay in Nuffield House, the porter had not got my name. I had to leave my husband with our luggage and try to find East 3 Liver Unit (not any helpful people around) when I found it still no knowledge of me but begrudginly given a room just for that night. Finally next morning saw Accom Officer who confirmed I was booked in. Husband had operation and the nurses for the most part in HDU were very helpful. However even though had been suffering hallucinations and was unable to walk was put in 2 bed side ward. Complained of bloated stomach and swollen feet and still not fully alert. Only given enema as blood tests okay. Discharged 8.2.10, given wrong medicines, waiting in discharge lounge from 12.30 until 5.30 only intervention from lady there who noticed tablets had wrong name got that sorted. Only when he phoned me distressed at 4.00 to say no food, had not taken vital medication (steroids as only has 1/2 one adrenal gland left) was I able to attempt to get this sorted out. Because I am unable to drive I had to leave day earlier with daughter. He collapsed 5.30 Wed 10.02.10 and hospitalied in North Staffs and on 11.02.10 because was septic, heart rate increased to 230 and nearly died from heart attack. 12.02.10 taken back to Queen Elizabeth Hospital to have some drain fitted as septic matter is going into his stomach and not being expelled from his body. I am at home and hoping will be able to stay next week if room available and will have to get train there and then eventually back home. Scared about him being isolated from family and very poorly there.

What could be improved

Whatever it would take to ensure anyone visiting at the weekend was able to be given the right accomadation. Doctors maybe listened more rather than taken the fact that bloods etc looked fine and maybe would have realised his infection had started.

Anything else?

I feel that mine and my husbands experiance of Birmingham Hospital has been a distressing one and I am worried sick that I am unable to be there with him in a time when he is very poorly. I am just hoping I can get accomodation at Nuffield House for a few days soon so that I can support my husband.