About: Kent & Canterbury Hospital

I have emailed PALS twice in the last week as I have been having trouble with my tongue as I'm currently seeing specialists and have been seeing them for 5 years now as I had cancer of the tongue,all I was asking if they could give me an email address or phone number for either of my consultants staff as my tongue had swelled up..........alas they didn't even have the decency to reply to my email which they received as I had an automated reply,even if they had said they weren't the right people to contact I would of understood

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Response from Kent & Canterbury Hospital

I am so very sorry that PALS haven't got back to you; they have had a large number of queries to deal with.

It might be helpful if you telephone instead.

Their number is 01227 783145 or 01227 864314.

If you get the answerphone, please leave a message and they will get back to you.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Dear Mr Clennell,

If you still do not get a reply please email me directly on Sally.smith2@nhs.net and I will put you in contact with the right person to help you.

apologies for our not responding to you,


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