"Courteous Staff"

I have attended this clinic a number of times with my 92 year old mother (the patient). We have both been impressed with the service and staff.

Today, 22nd April 2016 I rang the department. There was a recorded message saying due to the current high demand I could either leave a message and they would call back or I could ring at another time. I left a message giving my phone number. I was pleasantly surprised to have my call returned within a matter of minutes. My experience of other organisations is that I have waited a long time if the call is returned at all. The person who rang me was so nice, very helpful and gave me all the information I needed. It may have been over the phone but it was service with a smile.

The person who answered my initial call and who put me through to Audiology was also courteous and came across and having a smile. Exactly what is needed when ringing a hospital.