"A bad experience - Knee surgery"

I had a poor patient experience. I was rarely asked for my opinion or asked to make a choice. I was treated like a number not a human being. I was kept waiting. I was not always informed of what to expect. The surgery was successful and the room I stayed in was clean.

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Story from NHS Choices

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Responses

Response from London Bridge Hospital

I have noticed that you have expressed dissatisfaction with your experience at The London Bridge Hospital.

All feedback on all our services is treated seriously and therefore I would like to have more details as It is difficult to investigate your concern(s) as these are anonymised comments.

I would be happy to further investigated your concern(s) if you would like to contact me on the following email address: Diane.Halliley@hcahealthcare.co.uk to take your concerns further.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful