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Couldn't fault from beginning to end

Story from nhs.uk

"Couldn't fault from beginning to end"

About: Northumbria Specialist Emergency Care Hospital

What to say - Care and communication were just excellent from beginning to end. we were in for 10 days around the birth of our twins. All staff - the delivery tean, Special baby care unit, ward staff and cleaning staff - all delightful and very respectful. We were so impressed by the dedication and professionalism of all staff. Nobody wants to be in hospital, but we had a great stay! Thanks to everyone.

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Response from Northumbria Specialist Emergency Care Hospital 8 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 21/04/2016 at 14:39
Published on nhs.uk on 22/04/2016 at 02:30

Dear Sir/ Madam,

Huge congratulations on the birth of your twins. Thank you for sharing this with us during such a precious time for you and your family.

I am delighted that our team did everything they could to ensure your stay with us was a very positive one. It's lovely to know that your care felt faultless.

Your kind feedback will be very uplifting and greatly received by all on the maternity unit.

Hope all is going well at home and that you are managing to grab some time to sleep - I can only imagine how busy you must be.

With all best wishes to you and your newly extended family, Annie,

Annie Laverty - Director of Patient Experience

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