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Poor service for blood tests

Story from nhs.uk

"Poor service for blood tests"

About: St Georges at Queen Mary's Hospital (London)

You previously had an excellent service for taking bloods for out patients.

I don’t ever recall waiting more than 20 minutes before. However, waits of 1-2 hours are now standard. This change is inconvenient for patients and was unnecessary given you had such an excellent service before.

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Responses

Response from Queen Mary's Hospital 7 years ago
Queen Mary's Hospital

Submitted on 20/04/2016 at 14:43
Published on nhs.uk at 19:34

Thank you for taking the time to post your comment on your concerns with Queen Mary's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Your comments will be sent to the manager of the service for investigation. PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk if you would like your particular wait to be investigated.

The telephone is busy but PALS make every effort to contact patients who leave contact details.

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