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Care & cleanliness unacceptable

Story from nhs.uk

"Care & cleanliness unacceptable"

About: Samuel Johnson Community Hospital

My father is currently on Darwin Ward, this is his second visit this year.

The standard of care he has received is unacceptable, he is a frail 85yr old man who cannot walk & requires assistance with most things.

On each visit I have to shave wash & clean his teeth.

His clothing that he is left in is invariably dirty & requires changing.

Clean clothing left goes missing & the standard of updates is non existent if I do not chase with one of the nurses.

The ward cleanliness is very poor.

I have noted a tablet dispenser pot that has been under his neighbours bed for over a week.

There is food stuff all down the sides of my fathers chair.

This is an appalling place & I would urge you not to allow your relatives to be placed here unless absolutely necessary.

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Responses

Response from Samuel Johnson Community Hospital 8 years ago
Samuel Johnson Community Hospital

Submitted on 19/04/2016 at 13:27
Published on nhs.uk on 20/04/2016 at 02:31

Dear Reviewer

We are sorry to read that you feel that your father is not receiving the appropriate patient care and treatment at Samuel Johnson Community Hospitals. Please contact the Patient Advice and Liaison Service (PALS) to discuss your concerns further. The PALS office is open Monday to Friday 09:00 – 16:30 hrs, service direct contact number is 01283 593110.

Kind regards

PALS team

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