This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Long wait for ENT Crosshouse Hospital

Posted By Benjamina

"Long wait for ENT Crosshouse Hospital"

About: Crosshouse Hospital / Ear, Nose & Throat

(as the patient),

I  was told 12 week waiting time.

I was referred at the end of November for an urgent appointment but was not classed as urgent and downgraded to 12 weeks. After phoning many times and on the short notice list I was eventually seen in mid April!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/04/2016 at 17:54
Published on Care Opinion on 22/04/2016 at 09:05

picture of Eunice Goodwin

Dear Benjamina,

I am really sorry you had such a long wait. I know the team has been working hard to address waiting times which is of no comfort to you I am sure. I will ensure the senior management team are aware of your experience however I am sure this is top of their priority already. Thank you for feeding this back to us, it really does help to highlight where we are in service delivery and helps us to understand the experiences of our patients.

I hope your ENT issue is sorted now.

Kind regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k