"Awesome experience from all the staff"

About: Shepton Mallet NHS Treatment Centre

(as the patient),

From the moment we came through the front door, the service and attitude of the staff was exceptional and makes me feel this hospital must be one of the best in the world.

The receptionist: charming/outstanding. The nurse, professional pleasant and joked. Connie the anesthetist held my hand and kept me informed about the progress of the op'. Had conversations with surgeons throughout about general things. (Have had zero pain since the anaesthetic injection). One even bothered to come to me after ward to show me something of interested to do with my op.

Tea and biscuit nurse was very pleasant. Jans ( Yanna ) very pleasant, jokey professional and charming. Start to finish awesome experience. Great teamwork. 100%

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Response from Shepton Mallet NHS Treatment Centre

Thank you for leaving this feedback and for your kind comments.

Although this has been logged against Shepton Mallet Community Hospital, it was clear that the feedback should have been for Shepton Mallet NHS Treatment Centre (SMTC) as the Community Hospital does not perform surgery.

At SMTC, we strive to provide individualised and patient focussed care and it was lovely to hear that your experience with us has been such a positive one.

Kind regards

Trudy Craig RN

Patient Quality and Safety Manager

Tel : 01749 333743


  • hard077 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too