"Patronising Manner"

About: North Tyneside General Hospital

Further to my previous review regarding Hearing aid clinic

I meant to say it was only one member of staff who is always impolite

I have never had problems with any of the other staff they are always very helpful,caring and considerate

Story from NHS Choices

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Response from Patient Experience, Northumbria Healthcare NHS Foundation Trust

Dear Sir/Madam,

I am deeply sorry that a member of staff has spoken to you and your mother in this way, the hearing aid clinic on our premises is provided by The Newcastle Hospitals NHS Foundation Trust, I would like pass your comments to the Newcastle Trust who will be able to address your concerns. With your mothers permission please provide me with her details (d.o.b, address and full name) and I will forward your review to the team involved in her care. My email is Annie.Lavery@nhct.nhs.uk.

Apologies again,


Annie Laverty – Director of Patient Experience