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Poor communication

Story from nhs.uk

"Poor communication"

About: Queen's Hospital, Burton Upon Trent

It has now been 5 months chasing for an appointment, which the Cardiologist states it should be yearly. Various excuses given, from, youre not on the system, to nothing in the notes states that... to oh yes found you, it states yearly... will get it sorted, and still waiting

Burton hospital - does not give you the confidence that they are there to look after and care for you. Poor, very poor..

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Responses

Response from Queen's Hospital, Burton Upon Trent 8 years ago
Queen's Hospital, Burton Upon Trent

Submitted on 18/04/2016 at 15:56
Published on nhs.uk on 19/04/2016 at 02:30

Dear Reviewer

We are sorry that you have had difficulty in obtain information with regards to your Cardiology appointment. Patient Advice and Liaison Service (PALS) would be happy to assist you with your enquiry. Our direct contact number is 01283 593110, we are available Monday to Friday 09:00 – 16:30 hrs.

Kind regards

PALS team

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