"All the staff looking after my ..."

About: Castle Hill Hospital

(as a relative),

What I liked

All the staff looking after my mother were helpful and understanding although busy

What could be improved

My mother was in ward 5. She went in with medecine.No explaination was given as to why she was taken off then. I had to find out what would happen to mother and what the procedures had to be gonw through before she would discharged. May I suggest that a small leaflet is produced that sets out briefly some of the following. How does a family representative find out about medical teatment, what are the discharge procedures and contacts? etc. I did not know who to ask and felt very embarrassed at asking. A wee crib would have made me feel less intrusive and better informed. By contstantly asking ther staff, looking in the yellow pages and the internet I found who was doing Mum's discharge assessment and what the family should be told especially about her condition. I felt frustrated at not knowing what was happening. A brief guide would have been so helpful.

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Response from Engagement Section Assistant, NHS Hull

Dear Anonymous Thank you for posting your comments on the Patient Opinion website. We are very sorry to hear of the communication difficulties surrounding your mother’s discharge from Castle Hill Hospital. We have now passed on your comments to Hull and East Yorkshire Hospitals NHS Trust, who manage Hull Royal Infirmary and Castle Hill Hospital. If you would like to discuss your suggestions with them in more detail please do not hesitate to contact their Patient Advice & Liaison Service on 01482 623065 or by email. The PALS team will be more than happy to set up a meeting or simply talk to you in more detail about the concerns you have raised. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We will make our Commissioning Department aware of your comments and this will feed into our monitoring of the hospital services. We also value all feedback and if you would like to discuss this matter further with us as the commissioners please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email Feedback and suggestions help us to improve local health services and if you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as little or as much as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful