About: Horton General Hospital

'technician will ensure your privacy by covering you with a sheet or gown and exposing only the necessary skin.This didn't happen extremely humiliating!

Swab for MRSI, 'Just drop your trousers, pull your knickers to one side, then to the other side! No curtains, no privacy!

Mid assessment, nurse walks in un announced, 'I am following you' I am told, they are a very experienced nurse, will take bloods, No warnings, extremely painful! Bruised! Then they say ' Do you have a problem?" My husband reply was you at the moment! I am so not happy with this hospital but feel have no choice but to continue or wait months, wish I could transfer to Milton Keynes have no confidence in this hospital at all ??

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Response from Horton General Hospital

Thank you for your further comments regarding the Accident and Emergency Department at the Horton General Hospital.

We are very sorry that your treatment lacked the compassion and respect that we expect all our patients to receive.

Please be assured that your feedback will be passed onto the Service Managers responsible for A&E. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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