"Awful service"

About: Royal Berkshire Hospital

My mum was asked to attend A&E after spending 6 hours at the eye clinic , we spend another 3 hours waiting to be seen at A&E , pathetic service , I wish there was a private option available so I could have opted for it . The staff are really unhelpful , and didn't bother informing at all .

Story from NHS Choices

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Response from Royal Berkshire Hospital

Thank you for your review - we take feedback seriously and as you are not happy with the service please feel free to contact the matron for A&E directly so we can discuss your concerns. Contact 0118 322 8088 or email brenda.morton@royalberkshire.nhs.uk. Alternatively, contact our Patient Relations Team on 0118 322 8338 or email talktous@royalberkshire.nhs.uk

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