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Unacceptable delay in urgent referral

Story from nhs.uk

"Unacceptable delay in urgent referral"

About: Princess Alexandra Hospital (Harlow)

On 19th January I saw my Vascular consultant who said I required a urgent referral to the Cardiology Dept.

I have today, after 2 and a half months of waiting, received an appointment letter for 3rd June.

I feel that nearly 5 months is a completely unacceptable wait for an urgent referral.

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Responses

Response from Princess Alexandra Hospital 7 years ago
Princess Alexandra Hospital

Submitted on 28/04/2016 at 18:35
Published on nhs.uk on 29/04/2016 at 02:31

Thank you for taking the time to leave a comment.

I am sorry you have experienced this delay and would be keen to help alleviate the situation if possible. Please do make contact with the Patient Experience Team who will be able to speak to the Service Manager on your behalf and identify if there is anything we can do to reduce the delay. The number to call is 01279 82 70 84, we are ready and waiting to take your call.

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