"A E C ambulatory care"

About: Heartlands Hospital

Excellent treatment all the way through from doctor to nursing staff.

Nurse who takes the bloods was amazing along with all the other nurses. Caring and compassionate. Really can't fault this department.

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

Thank you so much for your kind comments following your recent experience in the Ambulatory Emergency Care Department.

I will be delighted to forward your feedback to Hilary Clemson, Matron for the Emergency Department at Heartlands Hospital, as well as Grainne Clarke, Senior Sister for the Ambulatory Care Team. They will be thrilled to read your comments and ensure that they are communicated to all of the team. I hope this is acceptable.

Once again, thank you for taking the time to provide your feedback, patient experience is very important to us.

Kind regards

Marie Helebert

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