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Care Opinion

Awful waiting times

Story from nhs.uk

"Awful waiting times"

About: St Mary's Hospital (Manchester)

No consultation on delivery methods

No communication during the antenatal clinics

5 hour wait even though an appointment was booked.

Dr saw those who complained first.

Unfortunately this has happened on every visit and staff disinterested

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Responses

Response from Heather Birds, Patient experience and quality lead, St Mary's Hospital, Manchester University NHS Foundation Trust 8 years ago
Heather Birds
Patient experience and quality lead, St Mary's Hospital,
Manchester University NHS Foundation Trust

Submitted on 12/04/2016 at 15:20
Published on Care Opinion at 15:47

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope in the Antenatal Service. It is important to us that comments are heard and seen as an opportunity provided to the team to make changes and improvements wherever possible.

In response to your comment, I can tell you that we are looking at the delays in the antenatal clinic and how we can improve our appointment system and will ensure that your concerns are raised directly with the staff involved so that your feedback can help to inform the changes we need to make.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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