"Was made to feel so comfortable"

About: Burnley General Hospital

I cannot fault the service I received today from all of the staff in gynaecology 2 at Burnley hospital, especially from one member of staff who was so nice to me about everything, I was alone, and they made me feel so comfortable and like they were there with me through the whole experience. I cannot thank you enough, you are a lovely person and I would definitely recommend anybody to use your service, I came home today feeling at ease, thank you very much.

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Response from Burnley General Hospital

Many thanks for your feedback regarding your experience in the Gynaecology 2 Department at Burnley General Hospital and thank you for taking the time to do so.

I am really pleased to hear that you were made to feel comfortable and were supported through the whole experience and I am glad you went home feeling at ease.

I will ensure your comments are passed onto the team, who I am sure will be delighted to hear that you had such a positive experience.

Many thanks again and Best Wishes

Helen Ritchie

Senior Patient Experience Facilitator

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