"Excellent care from the orthodontic department at Good Hope Hospital"

About: City Hospital / General surgery Good Hope Hospital / Orthodontics

(as a parent/guardian),

Very happy indeed with the care and treatment received by my daughter in the orthodontic department at Good Hope Hospital over a period of 14 months. She was only just nine years old when she was referred with a dental problem, and Mr Panesar and his team put her completely at ease at every visit. Following surgery at City Hospital (where her care was outstanding) and numerous outpatient visits at Good Hope, she has this week completed her treatment with very positive results, including a lovely smile! She will benefit from this treatment for the rest of her life. Many thanks to everyone involved.

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Response from City Hospital

Hi Alison, I am very pleased to hear about the outstanding care your daughter received at both City Hospital and in other brilliant local hospitals. It is always great to hear about a high standard of care being received across the NHS and I am glad your daughter was able to make a full recovery. Best wishes, Toby Lewis, Chief Executive

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear AlisonEB

Thank you very much for your kind comments about your daughters care and treatment both at Good Hope Hospital under Mr Panesar and his team, and City Hospital for your daughter's surgery. I am so pleased to read that her treatment has been completed with positive results.

I will be delighted to forward your feedback to Mr Panesar who will ensure all of the Orthodontics Team are made aware of your lovely feedback.

A positive patient experience is our ultimate aim and is very important to us so thank you once again for taking the time to provide your feedback.

With kind regards

Marie Helebert

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