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PALS in Mental Health

Posted By Latisha

"PALS in Mental Health"

About: Oxford Health NHS Foundation Trust / Adult Mental Health - Oxfordshire

(as the patient),

It is taking months for a concern to be sorted, if it ever will be. Passed around from pillar to post. Never there when I call and call back when its inconvenient. Keep saying the are short staffed. no excuse.

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Responses

Response from Sarah Woods, PALS officer, Complaints & PALS Team, Oxford Health NHS Foundation Trust 8 years ago
Sarah Woods
PALS officer, Complaints & PALS Team,
Oxford Health NHS Foundation Trust

The Complaints & PALS Team’s role includes helping to resolve local concerns, providing information/signposting, listening to people about their experiences and logging compliments about clinical services.

Submitted on 06/04/2016 at 10:43
Published on Care Opinion at 10:59

Dear Latisha,

Thank you for taking the time to leave feedback and I am sorry to read of your concerns relating to PALS not responding to you.

Are you able to contact me via email PALS@oxfordhealth.nhs.uk to go through your concerns in more detail or you can also email our Patient Involvement and Experience Project Lead on Mandy.Mckendry@oxfordhealth.nhs.uk should you prefer to communicate with her in more detail about your concerns.

Kind regards

Sarah Woods

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