I went to the facility today after suffering with chest pain, headaches and dizziness. I told the receptionist that I suffer with asthma and was having slight trouble breathing. The receptionist turned around and said well you are talking fine. I ended up with a three and half hour wait and went dizzy several times while waiting to be in the room 10 mins and told they can't do anything as I have an allergy to the medicine that is required so told just to use pain killers from the shop instead.

Story from NHS Choices

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Response from Coventry NHS Healthcare & Walk in Centre

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around staff attitude and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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