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knee replacement

Story from nhs.uk

"knee replacement"

About: Spire Wellesley Hospital

on dec 8th 2015 went in to have a knee replacement .still cannot walk 20th March 2015! After operation in following weeks went back several times to say something was wrong with my knee no one took any notice just had to ride the pain even physio said nothing was wrong with the knee. After a month of being in great pain I insisted in seeing the surgeon who performed operation. They said that the tendons were torn and I needed a emergency op to repair them .why was this not found in the weeks before when I came to the hospital many times. After care was very bad. No follow up physio appointments were made by wellsley. Only what I got by contacting my own doctor.is the poor quality of care because I was a nhs patient ?

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Responses

Response from Spire Wellesley Hospital 8 years ago
Spire Wellesley Hospital

Submitted on 31/03/2016 at 13:07
Published on nhs.uk on 01/04/2016 at 02:30

Dear Mr Wood,

We are sorry to hear that you experienced some problems after your operation.

Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 01702 462944.

Matt Calver

Hospital Director

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