About: East Surrey Hospital / Accident and emergency

(as the patient),

I arrived in some state, bleeding profusely from a leg injury thinking that I would have to wait for ours and with little attention.

I was admitted for treatment within ten minutes with the utmost care and consideration. My anxious wife was also courteously looked after.

I was greatly impressed.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Swansea,

It sounds like your injury caused some anxiety, so it is good to hear that you felt both you and your wife were well looked after by the team in our emergency department. I will pass your comments on to the team who will be delighted to know that their care and consideration were so well received.

I hope your leg is healing well.

Kind regards,

Cathy White

Patient experience team

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