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Couldn't praise the staff more

Posted By Brave580

"Couldn't praise the staff more"

About: Dumfries & Galloway Royal Infirmary / Paediatrics

(as the patient),

The staff at DGRI looked after me very well. Sister Burns and all the nurses work very hard and I had an excellent care and attention during my stay

I can’t thank the staff of ward 15 at Dumfries and Galloway Royal Infirmary enough for their excellent care and attention that Robbie recovered during hi recent stay. The ward was extremely busy and nothing was ever too much trouble. My husband was allowed to stay with our son and he too can’t fault or praise the nurses enough for what they do for families during their stay. Sister Burns and her staff on ward 15 are amazing, work extremely hard and I’ve first class care and attention.

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 8 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 13/04/2016 at 11:04
Published on Care Opinion at 11:43

picture of Michaela Cannon

Dear Brave580,

Thank you for taking the time to provide us with your feedback. I am delighted you and your family had such a good care experience at what I can only imagine was a worrying time for you all.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

Kind regards

Michaela

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