"A lack of empathy from most of the nursing team"

Appreciate this is a busy hospital with lots of demands called upon it. However what was most noticeable was the distinct lack of engagement and empathy of the majority of the A&E personnel.

Having plenty of time to read the notices in the waiting room all personnel should introduce themselves. The only ones to do so we're the kind phlebotomist and the medical staff.

We were treated like a number in a process not as an individual who was most unwell. At times it felt organised at others disorganised .