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Brillant Service

Story from nhs.uk

"Brillant Service"

About: Hull Royal Infirmary

Arrived 9.10 on Thursday 24th March 2016, with my 85 year old mum, who had a ruptured Achilles tendon ,left at 12.30 with a car full of aids to help her.

Car park attendant friendly and helpful, In the fracture clinic seen by consultant before appointment time, very clear explanation of what needed to be done, nurse friendly. Taken to have a pot put one, brilliant staff, made us feel cared for, café staff friendly, Physiotherapist helpful and caring. Occupational therapist, very helpful, assessed needs and supplied us with very useful aids.

The staff were overstretched, not enough of them, very busy but put us at ease, nothing was too much trouble. Allowed time for mum to have a drink and food as she is diabetic.

If only the Government would listen to the staff then maybe they would be able to sort the understaffing.

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 30/03/2016 at 10:09
Published on nhs.uk on 31/03/2016 at 02:30

Thank you for taking the time to add your comments to the NHS Choices website.

It is always a pleasure to receive such positive feedback from patients and their families.

We will ensure your kind comments are shared with the A&E department and fracture clinic.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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