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Care Opinion

Like the Curates Egg

Story from nhs.uk

"Like the Curates Egg"

About: Oaks Hospital

The initial consultations and pre-operation procedures were excellent, timely and carried out by very efficient staff.

The operation was likewise efficient the only drawback was the staff did not know I was there until the Anesthetist came

The post operation was a bit haphazard the nursing staff appeared to be lacking in knowledge or unsure of what to do. I was left overnight in a blood soaked bed and no informed several times of the discharge procedure

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Responses

Response from Oaks Hospital 8 years ago
Oaks Hospital

Submitted on 13/04/2016 at 11:44
Published on nhs.uk on 14/04/2016 at 02:30

Dear Mr Longden. I am very sorry to hear that you have reported that your post-operative care was not as it should have been. The Oaks Hospital Matron would like to speak with you to discuss your poor experience in greater detail if possible. Please could you contact Chris Burrows on 01206 752121 at a convenient time to you? We hope that you are recovering well following your operation.

Kind Regards, Helen Vanner

Marketing Manager, Oaks Hospital

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