"Professional and courteous."

I had my first appointment with the pain management department yesterday and was very impressed.

I was unsure what to expect but the staff were courteous and helpful and I was seen within ten minutes of my appointment.

I was shown my MRI scan and the results of this were clearly explained to me and it was then discussed what the next best procedure would be. I was at all times treated with respect and not 'talked down to' as can so often happen in hospitals.