"45 minutes waiting"

I was kept waiting for over 45 minutes from my allocated time slot.This is not the first time this has happened , where previously I was notified of delays.It would have thoughtfull to have notified me of delay upon booking in.This would have enabled me to notifie my driver ,instead of keeping him waiting.The other obvious thing would be to allow more time for each consultation.

Story from NHS Choices

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Response from Boston NHS Treatment Centre

Thank you for your feedback on your recent visit to Boston West Hospital. We are really sorry to hear that you were kept waiting for over 45 minutes and that you were not notified. If you would like to give me a call I am more than happy to investigate this further, my name is Lynne Nelson Tel: 01733 842348.

Kind regards

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