"Waste of time"

My elderly mother who is 76 years old tried to get an appointment at her GP's but was told that they had no appointments for 2 weeks and that she should go to Barking walk-in centre. After waiting for an hour this morning my mother was not seen by the doctor and was told to that she did not have a minor injury so she should go back to her GP. My mother has been suffering from a very irritable skin problem for a while now and nothing that the GP has given her has helped. I am confused as to why she was not seen and why she was fobbed off. I can see from the reviews that this is not just a minor injury unit so why was an elderly patient who is obviously suffering being treated this way. It's a disgrace!