About: Guy's Hospital

I've attended Ent here quite a few times and always had to wait at least two hours for my appointment,but always people booking in 1-2 after and called in before me but reception always give me a lame excuse.

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Response from Beth Wilcox, Complaints Manager, Guy's and St Thomas' NHS Foundation Trust

Dear Mr McCabe, I understand that the Complaints Officer in my team who deals with ENT complaints is due to send you an update on our investigation shortly. If you would also like to talk about how your concerns are being handled I'd be happy to speak with you. You can contact me directly on 020 7188 3733 or by email at beth.wilcox@gstt.nhs.uk.

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