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good treatment when eventually seen

Story from nhs.uk

"good treatment when eventually seen"

Took my partner who had a minor crush injury of hand. Arrived at opening time and already long queue.put couple of hours in meter and had to leave again to feed the meter. This is fine if you have someone that can do this for you. If not a £50 penalty system signs say.Would have been good if vending machine to get a drink especially as waiting for several hours. However all staff were fantastic. I question if some people needed the walk in clinic when pharmacy would have been better as showing signs of common cold.

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Responses

Response from Weybridge Walk in Centre 7 years ago
Weybridge Walk in Centre

Submitted on 26/08/2016 at 12:41
Published on nhs.uk on 27/08/2016 at 02:36

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around long waiting times and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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