"Mishandled treatment - twice"

About: Dilke Memorial Hospital

I really want to give this hospital a high rating but cannot. Both times members of my family (myself and my daughter) have attended with suspected fractures we have been mishandled. Triage, x-rays and analysis on both occasions were done within an hour so that aspect of our treatment was superb. However, in my case they sent me away telling me my hand wasn't broken, only to ring back three or four days later saying "oh sorry, it is broken afterall." In my daughter's case they spotted the fracture and gave it a temporary cast, saying that she would be referred to Gloucester for an appointment to cast it properly. After 4 days of waiting, we rang them up having not heard anything back. After an hour waiting for a return call they rang back saying "we're really sorry but the fax was never sent!" Next time we'll go elsewhere.

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Response from Dilke Memorial Hospital

Many thanks for taking the time to share this feedback. I am sorry to hear about your recent experiences at Dilke Hospital Minor Injuries Unit - Would you be happy to get in touch with our service experience team so we can get a few more details and look into this for you? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk

Best wishes,

The team at Gloucestershire Care Services NHS Trust

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