"Endoscopy department has administrative problems"
About: University College Hospital University College Hospital London NW1 2BU
Posted by Nigel Warner
first, it took a full month just to get a date for an appointment. My GP's surgery chased. And I also followed up. But kept being told that the referral fax had not been received.
Second, nearly 7 weeks after the endoscopy, still no sign of the test results. I understand that my GPs surgery has chased. I have also telephoned, although I have not managed to get through to the people responsible. And a message left on the answerphone – as instructed – was never replied to.
The time wasted with incompetent administration must cost the NHS a lot of money. Perhaps some basic training in admin would be useful.
The endoscopy itself was fine.