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Can't even get to antenatal care

Story from nhs.uk

"Can't even get to antenatal care"

About: Hillingdon Hospital

I was referred to Hilingdon Hospital for antenatal care by my GP on 24/04/16. My GP said they will be in touch by the 1st of March. No one has contacted me so yesterday (14/03) I started ringing to check what happened. I rang constantly for 2 hours between 2.10pm and 4pm when the line closed for the day so I couldn't get through. I rang again this morning and thankfully someone picked up but unfortunately they could't help as they said I needed to book myself online or bring the referral to the reception because my GP hadn't attached the referral. I decided to book myself online as I work full time and cannot take time off for anything. When trying to log in to book myself for the appointment an error came up saying that my booking reference has expired.

This should be exciting and happy times especialy given that I have a previous miscarriage but this whole saga is not helping at all.

I understand that people working in this hospital are busy but there should be a way of getting things sorted easily as in other hospitals (Whipps Cross Hospital for example with an amazing maternity unit, unfortunately had to move from there)

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Responses

Response from Hillingdon Hospital 8 years ago
Hillingdon Hospital

Submitted on 23/03/2016 at 08:21
Published on nhs.uk on 24/03/2016 at 01:31

I am very sorry to know that you have had a problem accessing our service. It is difficult to resolve your problem without your contact, or your GP details, however I do know that there are times when the GP forgets to attach the relevant information which in turn delays processing the referral.

I’m sorry, but the booking reference from your GP should not have been given to you as you are unable to make a booking appointment using this system.

You can refer directly to us using the self-referral form on the hospital public web page or call me directly if you need further assistance. My contact number is 07748147012

Regards

Juliette Renaud

Antenatal & Community Manager

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