"Trauma & Orthopaedics Dept"

About: St George's Hospital (Tooting) (London)

I attended this dept on March 12th after a 40 minute taxi journey but then had to wait an hour and a half to see the doctor because my notes were 'lost'. A nice helpful member of staff was trying to help and told me that people were looking for them. They were found eventually and I think the member of staff said that they were on the reception desk under a pile of files and stuff. I was not happy.

Story from NHS Choices

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Response from St George's Hospital (Tooting)

Thank you for taking the time to post feedback about your experience at St George’s Hospital.

We are sorry that it was negative.

If you would like to talk to the service about your experience and if you have not done so already, then please contact the Patient Advice and Liaison Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful