"Marham ward"

About: The Queen Elizabeth Hospital (King's Lynn)

I was admitted for a minor operation under general anestetic. Had to be in at 07:30 care at this time good. Then had to wait till 14:00 to get my operation. Brought back to Marham ward and put in side ward. Given a drink and sandwich. After this I was effectively abandoned to my own devices. I got out of bed to use the toilet unaided but could not get back into bed as on my own and bed at full heights and would not lower. So from 17:20 till I left I had to sit on a pillow on a hard plastic stacking chair.on admission I was told I did not need any overnight stuff as I would be discharged almost immediately. After my family arrived to take me home I asked for information about my discharge to be told I will get someone to sort this. No one came back. Shift changeover happened still nothing happened. By then my husband had to go and put a new ticket on the car. On his return we rang the bell again and after 10 minutes someone came. The night shift was now working and told us that " there should be 3 staff nurses on the ward but 1 had been sent to another ward and that their were only 2 doctors in the whole hospital who could do the discharge letter". This was the first we knew why we were waiting. I was by then distraught and had a stress heat rash. The night shift were apologetic and I told them they had 30 minutes to get the needle out of my arm as the drip had been empty for 4 hours and get my letter sorted or I would discharge myself. I left at 21:10 with no discharge letter. This was promised to be posted to me. Not holding my breath.

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Response from The Queen Elizabeth Hospital

Thank you for providing such detailed feedback. I am extremely disappointed to read of your poor experience as a patient here and that you received such a fragmented level of care. I will be sharing your posting with the ward sister and matron responsible for Marham ward and will be looking into why this occurred. I can only apologise at this stage for your poor experience but I can promise that your comments will be followed up and the issues addressed.

Claire Roberts

Associate Director of Patient Experience

Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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